Craig and Pearl at Ascue's Auto Body Collision RepairWhat types of collision repairs are offered with Ascue’s Auto Body & Paint?
Minor and major collision damage repairs, advanced paint matching technology, dent and scratch repairs and computerized color matching. We utilize the latest technology in vehicle measuring, welding and paint tooling.

Are Ascue’s technicians certified?
Yes, customers can count on certified technicians at Ascue’s Auto Body & Paint.

What is your satisfaction guarantee?
Auto paint and collision repairs are guaranteed. PPG backs up its products with a Lifetime Paint Performance Guarantee.

What type of paint is used?
As a PPG Certified Collision Repair Center, our refinish mixing systems are fully computerized and our paint specialists at Ascue’s Auto Body & Paint have been fully trained with PPG’s most advanced paint technology and color matching techniques.

Are insurance claims accepted?
Yes, insurance claims are accepted at Ascue’s Auto Body & Paint. The insurance deductible, determined by the insurance policy, is paid directly to us once repairs are complete. We encourage clients to contact their insurance company to confirm their deductible amount. Further, if another insurance company is responsible for your repairs; our client is not responsible for paying the deductible.

How a vehicle is deemed ‘totaled’?
Insurance adjusters will make this decision and the process is actually quite simple. If the cost of the repair is higher than the value of the vehicle, or if it is 75% of the value of the vehicle then it is considered totaled.

What happens if the vehicle is deemed ‘totaled’?
Once a vehicle is totaled by the insurance adjuster, the insurance company will sell the vehicle to the highest bidder. The vehicle owner, however, has the right to retain ownership of the vehicle but the amount of the settlement may be reduced by the salvage value.

Why are repair estimates different?
The reasons repair estimates are different can be numerous and can include differences in labor rates, the thoroughness of the estimate, the amount of time spent on an estimate and type of parts used (new factory, aftermarket, and/or used). There are also situations where a repair shop prefers to mask off trim items when painting while the higher quality shops will remove them which gives it a factory look when completed. The vehicle owner must keep in mind that most insurance estimates are lower than the final repair costs. An estimate is actually the ‘blueprint’ for the repair, so it should be very specific as to what will be done to the car. Always ask the estimator to explain, in detail, what damage was done and how it will be repaired and this explanation should match your estimate.

What happens if the insurance adjuster’s estimate is lower than the repair estimate?
Quite often the adjuster is only taking into account damage they can physically see. Once we get the car to our shop there are occasions where there is more damage than the adjuster could see. The insurance adjuster does not have the ability to take apart the vehicle so their estimate may be lower than ours. At this point, we will contact your insurance company to ensure timely repair of your vehicle.

What is subrogation?
Subrogation is the process by which your insurance company pays for the repairs to your vehicle and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible which may be refunded once the other party pays.

Do I have to use the body shop that is suggested by the insurance company?
The choice of repair facility is completely up to the vehicle owner. Although an insurance company may suggest shops on their ‘list’ or who they prefer to work with, anti-steering laws prevent an insurer from mandating the use of a particular body shop for vehicle repair. Ascue’s Auto Body & Paint participates in a number of insurance company direct repair programs which streamline the repair process.

Who is responsible for the tow bill?
The insurance company responsible for the repairs is also responsible for the tow bill. If the insurance company selected a shop but you prefer to go elsewhere, then the insurance company is still obligated to pay for the additional tow.

What are betterment charges?
Betterment charges are often applied when parts that experience wear and tear with time and use (i.e. tires, batteries, and suspension parts) are replaced during the repair process. For example, if your tire has 50% of the tread remaining, you would owe 50% of the tire that has been used. Betterment charges are determined by your insurance company and are pro-rated based on actual miles and the age of your vehicle.

How long will it take to repair my vehicle?
The amount of time that is required to repair your vehicle depends on the amount of damage. Ascue’s Auto Body & Paint will always give you an estimate of how long it will take to complete the work and keep you informed while your vehicle is in the shop.

Will repairs made by Ascue’s Auto Body & Paint void the vehicle warranty?
No, these repairs will be warranted and the remainder of your warranty will be intact.

How soon can I wash and wax my vehicle?
After repairs, the vehicle may be washed at any time using mild car soap and avoiding stiff brushes or sponges. We recommend waiting 90 days before waxing or polishing the vehicle which allows that finish drying and hardening properly.